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When purchasing products or services, you have 14 days from delivery or the conclusion of the contract to change your mind. You can return the order without penalty or reason (return shipping is at your own cost), or return it in-store. In certain periods we offer free return shipping promotions; during such periods, no return fee applies. If you return the item by post, we will refund the full purchase price within 30 days of receipt using the same payment method. For in-store returns, please contact us in advance via info@checkpointmol.be or +32 14 31 27 59, referencing your order number. You bear the direct cost of returning the goods unless otherwise specified. If return by post is not possible, we will collect the item at no cost to you. We may withhold the refund until we have received the goods or you have shown proof of return. During the first 14 days, you must handle the goods and packaging carefully. You may only inspect the product to decide whether to keep it. Returned items must be unused, preferably with original packaging, accessories, and in original condition. If security seals are broken or removed, the return will not be accepted. We do not accept returns of: Items with broken security seals Worn or washed items Items with signs of use Shoes with damaged soles Items missing accessories Gift cards To exercise your right of withdrawal, email sales@checkpointmol.be or write to: Nv New Check Point Statiestraat 5A 2400 Mol, Belgium You will receive an email confirming your withdrawal request.